Legal
Terms of Service
Effective Date: [DATE] Last Updated: [DATE]
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the website located at nexusveteranmd.com (the “Website”) and any services provided by Nexus Veteran MD LLC (“Nexus Veteran MD,” “we,” “us,” or “our”).
By accessing the Website, submitting information to us, or engaging our services, you agree to these Terms. If you do not agree, do not use the Website or our services.
If you engage us for services, you may also be asked to sign a separate service agreement. Where that agreement conflicts with these Terms, the service agreement controls for that engagement.
2. Eligibility and Use of the Website
You must be at least 18 years of age to use the Website or engage our services. By using the Website, you represent that you are 18 or older and legally able to enter into these Terms.
The Website is intended for use within the United States.
You agree to use the Website only for lawful purposes and in accordance with these Terms.
3. Description of Services
Nexus Veteran MD is a veteran-owned medical consulting firm. We provide medical opinions and documentation for use in VA disability claims, including nexus letters and Disability Benefits Questionnaires, prepared by licensed medical professionals.
Our services may involve reviewing medical records, service records, and related documents, and preparing a written medical opinion based on that review.
4. Medical and Professional Services What We Are and Are Not
This section is important, and we want it to be clear rather than buried.
We provide medical opinions. We do not provide legal services. Nexus Veteran MD is not a law firm. We do not provide legal advice, we do not represent veterans before the Department of Veterans Affairs, and we do not prepare, file, or present claims on your behalf.
We are not affiliated with the Department of Veterans Affairs. We are an independent private company. Nothing on the Website should be understood as originating from, endorsed by, or affiliated with the VA or any government agency.
Our clinicians exercise independent medical judgment. A medical professional reviews the available evidence and forms an opinion based on it. We do not write opinions to order, and engaging our services does not entitle you to a favorable opinion.
Where the evidence does not support a favorable opinion, we will say so.
Information on the Website is general educational information about VA disability claims and medical conditions. It is not medical advice, it is not a diagnosis, and it is not a substitute for evaluation by a qualified healthcare provider. Always consult your own clinician about your health.
5. No Guarantee of VA Claim Outcome
We cannot and do not guarantee any outcome in a VA disability claim.
Specifically, we do not guarantee:
- That the VA will grant service connection
- That the VA will approve your claim
- Any particular disability rating or percentage
- Any amount of compensation
- Eligibility for Special Monthly Compensation
- A favorable outcome on appeal
- That the VA will accept, credit, or rely on any opinion we provide
A medical opinion is evidence. The VA weighs all evidence in a claims file and makes its own determination. The VA may assign a medical opinion more weight, less weight, or no weight, and may reach a conclusion contrary to it.
Any statement by us about the strength of evidence is a professional assessment, not a prediction or a promise.
6. User Responsibilities
You are responsible for:
- Providing accurate, complete, and truthful information
- Providing complete and unaltered records, including records that may be unfavorable to your claim
- Obtaining any authorization required to release records to us
- Reviewing documents we prepare and notifying us promptly of any factual error
- Complying with applicable law in your use of any document we provide
You must not provide false, altered, incomplete, or misleading information or documents. A medical opinion is only as sound as the record it rests on, and an opinion based on inaccurate information may be worthless to your claim or worse. Providing false information to the VA may carry serious legal consequences.
We may decline or terminate an engagement if we believe information provided to us is inaccurate or incomplete.
7. Accuracy of Information Provided by Users
We rely on the information and documents you provide. We do not independently verify medical records, service records, or statements, except as expressly agreed.
We are not responsible for consequences arising from inaccurate, incomplete, altered, or withheld information.
9. Payments and Fees
Fees are for the professional time and expertise involved in reviewing records and preparing a medical opinion. Fees are not contingent on the outcome of your VA claim, and are not a payment for a favorable opinion.
[Note for counsel: the sentence above is deliberate. See Section G, flag 1 fee arrangements in the VA claims space are a regulated and actively litigated area.]
10. Cancellations and Refunds
Points that must be addressed explicitly:
- Whether a client may cancel, and by when
- What happens if work has already begun
- What happens if the reviewing clinician determines the evidence does not support a favorable opinion. This is not a hypothetical it is a stated part of how you describe your service, and clients will encounter it. If the review fee is retained in that situation, say so clearly and prominently, before payment.
- Whether any portion of fees is refundable, and under what conditions
- How refund requests are made and how quickly they are processed
An unclear refund policy on a professional service purchased by veterans is a consumer-protection risk and a reputational one. Clarity here protects both sides.
11. Documents and User Submissions
You retain ownership of the records and documents you provide.
By submitting documents, you grant us permission to review, copy, store, and use them for the purpose of providing the services you have requested, and to retain them as required by professional, legal, or regulatory obligations.
You represent that you have the right to provide any document you submit and that doing so does not violate anyone else’s rights.
Documents we prepare for you are provided for use in your VA claim.
Our handling of personal and medical information is described in our Privacy Policy.
12. Intellectual Property
The Website and its contents including text, graphics, layout, logos, and other materials created by us are owned by Nexus Veteran MD or its licensors and are protected by intellectual property laws.
You may view and print Website content for your personal, non-commercial use. You may not reproduce, republish, distribute, or create derivative works from Website content without our written permission.
“Nexus Veteran MD” and our logo are our marks. Nothing on the Website grants a license to use them.
Third-party materials referenced on the Website, including government forms and publications, remain the property of their respective owners. VA forms, regulations, and publications are government works and are not claimed by us.
13. Prohibited Uses
You agree not to:
- Use the Website for any unlawful purpose
- Submit false, altered, or fraudulent information or documents
- Attempt to gain unauthorized access to any part of the Website or our systems
- Interfere with the operation or security of the Website
- Use automated tools to scrape, harvest, or copy Website content
- Reproduce or resell our content or documents without permission
- Misrepresent your identity or your relationship to a claim
- Use our materials to imply VA endorsement or affiliation
14. Third-Party Websites and Services
The Website may link to third-party sites, including VA.gov. We provide these links for convenience. We do not control and are not responsible for third-party sites, their content, or their practices.
We may use third-party service providers to operate our business.
15. Disclaimer of Warranties
The Website and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
We do not warrant that the Website will be uninterrupted, error-free, or secure, or that its content is complete, current, or accurate.
[Note for counsel: professional services generally cannot be disclaimed in the same terms as website content. Section G, flag 4. This section should be drafted to disclaim website content and availability without purporting to disclaim the standard of care applicable to licensed clinicians.]
16. Limitation of Liability
To the fullest extent permitted by law, Nexus Veteran MD and its officers, employees, and contractors will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or our services, including lost benefits, lost compensation, or claim delays.
[Counsel should determine whether a liability cap is appropriate and enforceable, at what amount, and how it interacts with professional liability for licensed clinicians. Do not publish a cap without that analysis.]
Nothing in these Terms limits liability that cannot be limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless Nexus Veteran MD and its officers, employees, and contractors from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the Website or our documents, or your provision of false or altered information.
[Note for counsel: consider whether a mutual or narrowed indemnity is more appropriate. Broad one-way indemnification against individual consumers draws scrutiny in some jurisdictions.]
18. Termination
We may suspend or terminate your access to the Website, or decline or discontinue an engagement, at our discretion, including where we believe information provided to us is false or incomplete, where continuing would be inconsistent with professional obligations, or where these Terms have been breached.
Sections that by their nature should survive termination including intellectual property, disclaimers, limitation of liability, indemnification, and governing law will survive.
19. Dispute Resolution
Counsel should draft this section based on your decision about whether to require arbitration, whether to include a class action waiver, whether to require informal resolution first, and what venue applies. Each choice carries trade-offs, and one of them is reputational: mandatory arbitration clauses read poorly to a veteran audience and to journalists who cover this industry.
20. Changes to These Terms
We may modify these Terms at any time. Changes take effect when posted, and we will update the “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance.
For active engagements, material changes will not apply retroactively without notice.
21. Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
22. Entire Agreement
These Terms, together with our Privacy Policy and any signed service agreement, constitute the entire agreement between you and Nexus Veteran MD regarding the Website and our services, and supersede prior understandings on that subject.
23. Contact Information
Nexus Veteran MD is not affiliated with, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs. We provide medical opinions and do not provide legal advice or representation before the VA. These Terms do not constitute legal advice.